This often happens to all of us Android users, that we buy a new app from the Google Play Store, which impressed us in first look, but after buying, we don’t like that app for many reasons, whether it’s an incompatibility issue with our mobile phone or the app didn’t turn out to be what we expected. It feels as if we are wasting your money on something that we will never be able to use. Understanding this situation of ours, Google has made some rules, under which we can get the refund in such a situation. Although get a refund from the Google Play Store is hard but yes this is possible.
The best thing is that Google has a refund process built right into the Play Store. So let’s see how to get a refund for apps purchased from the Google Play Store…
How To Get Refund From Google Play Store?
While purchasing an application you can easily judge that for how much longer you want to keep the app. It is there in the recent screen in Google Play. So to start this process click on the Recents button and go to the app you don’t want to see in the Google Play Listing then you will get a Refund button there, click on it. There you can uninstall the app and get a refund for that particular application. After confirming the refund, the app will be uninstalled and you will get the refund in the payment method that you have used during the purchasing.
But you have to be quick, you’ll have to submit a refund request within two hours of purchasing the application. So if the Refund button is missing, it means that you’ve already missed the two hour time window.
Get a refund from the purchase history of Google Play
If you want a google pay refund for the multiple purchases at once, so you can go directly to the Purchase history and skip the app listing, you can do it by following these easy steps…
- Open google play store on your android phone.
- Now click on the menu icon from the top left corner.
- Then tap on “Account” option and click on “Purchase History” option.
- After that click on the Purchased items for which you want the refund.
- Then tap on “Refund” button and tap Yes.
- Now your application will be uninstalled.
- After approving the refund, you can see Cancelled written in your purchase history.
But what if you missed the two-hour Play Store refund window? So do not worry, if for some reason you are unable to complete the refund process in the first 2 hours, then you still have 48 hours. But for this, the process will be different from the first 2 hours, in this case, you will have to submit a refund request by filling a form online. The answer to which you will receive from Google in 2 business days. But what will happen if somehow you missed the 48-hour refund window, can still there is a chance to get the refund of your purchase?
How To Get A Google Play Refund If You Have Missed The 48-hour Refund Period
Although it would be a very irresponsible act, still if somehow you missed the 48-hour refund period, there might be hope. The way about which I am talking is, contacting with the app developer. However, contacting the app or game developers and requesting a refund doesn’t come with a 100 percent guarantee of success but still, it can be a good try.
Many people have received a refund from the Google Play store by adopting this method, maybe it works for you too. But it is not an easy way, first, you have to find out the contact details of the app developer from the app or game’s landing page on the Google Play Store, expand the description by tapping on “Read More,” and pray for the legitimacy of the contact details. Once you get the contact details the other tough part will be started, and that is convincing the developers to return your money.
How To Get A Refund for Google TV, Google Books and Play movies
Like application you can also get a refund for Google Play Movies and TV, and Google Play Books. But for these, the policies are slightly different from the application. You will be eligible to get a refund only if you haven’t started watching the video or reading the book. The Refund period is also different for playbooks and movies, in most of the countries, it is seven days. In Italy, you get up to 10 business days to request a refund, and in Finland, Germany, Denmark, Sweden, Norway, and Portugal, you get 14 days. If the video that you’ve purchased from google play store is defective or not working, and if a book doesn’t open, you can request a refund at any time.
To get a refund from google play store you need to login to your account, and then go to “Order History” and to the right of the order, click on the three vertical dots(for other options). Now select option “report a problem” and fill out the form.
How To Get A Refund From Google Play Store For in-app purchases in Apps and Games
Most of the people don’t know but we can also get a refund for in-app purchases in apps and games. Getting a refund for an in-app purchase may be difficult, but it is possible. For getting a refund from google play store for in-app purchases in apps and games you will have to submit a refund request by filling a form online which you can find by clicking here. After request, Google takes four business days to decide whether the person who applied for refund is eligible to get a refund or not.
How To Contact Google’s Support Team for Refund Issues
In case the developers don’t reply to your emails or disagree with your refund request then you can contact Google’s support team by clicking here for refund issues. As per Google’s support page, you can contact their support team asking for help solving your issues related refund. But before contacting the google support team don’t forget to read the terms and conditions under which Google says you should contact their support team.
How Long Does It Take To Get a Google Play refund?
It is strange but it might take different amounts of time to receive refunds depending on the payment method used at the time of buying the game or application. For credit cards or PayPal, it takes between three to five business days and for Google Play balance or Google Wallet balance, it usually takes only one day.
If you’ve purchased a new application or game that doesn’t turn out the way the developers showed to you in beginning, or if the app or game doesn’t suit you, you will have to act quickly within two hours for an easy refund process.
Conditions In Which I Can’t Get Refund From Google Play Store
There are few conditions in which you can’t get a refund from google play store for your purchase. When you are purchasing the same app or game twice, it will not be refunded for the second time. You are only eligible to receive a refund for the first time for any app you have purchased but if you purchase it the second time, you won’t get any refund. As I mentioned above, for music, movies, TV or books you can’t get a refund if you have started them watching or reading. But don’t worry if found there any wrong episodes or any corrupted file in them, then you can submit a refund request. Single issue magazines and audiobooks also hardly ever provide you with a refund, they provide a refund is only when they do not work.
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So hopefully now you know how to get a refund from Google play store for your purchased application and other stuff. Still, if you have any questions regarding all the different ways to get a refund from Google play store for your purchased applications you can ask us in the comments section.